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Do you have any questions? First look below.
Here we supply you with answers to frequently asked questions.
Click on the question to read the answer.

Ordering online

  • How do I find an article?
  • Do I have to register?
  • What if I don't have an e-mail address?
  • Forgot your password?
  • What can I do with my account?
  • How do I get to my account?
  • How can I edit my profile?
  • What information will be saved?
  • How can I subscribe or unsubscribe to the newsletter?
  • Do I get my correct price?
  • My price and/or discount are not correct, what should I do?
  • Can I deviate from the minimum order quantities?
  • Can I order by telephone or via fax?
  • Will I receive an invoice?
  • May I use pictures and technical information of articles on the website for professional use?
  • Can I still change my online order?
  • I have my order in an Excel file, how can I order it easily?
  • What are “your favourites”?
  • Can I download the catalogue via the website?
  • Can I easily find my product via the barcode?
  • Can I export my favourites to Excel or a file?
  • Do I get a confirmation of my placed order?

To the FAQ overview

Category

  • Dog
  • Cat
  • Small animals
  • Birds
  • Fish
  • Reptiles

About us

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    • Activities
    • Working @ Laroy Group
    • House of Brands

FAQ

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Articles

  • Chew! : natural chew snacks
  • Hellen, Duke & Hazel, it's playtime
  • Everplay!
More news »

Laroy Group
T: +32 9 258 13 00

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