Do you have any questions? First look below.
Here we supply you with answers to frequently asked questions.
Click on the question to read the answer.
Ordering online
- How do I find an article?
- Do I have to register?
- What if I don't have an e-mail address?
- Forgot your password?
- What can I do with my account?
- How do I get to my account?
- How can I edit my profile?
- What information will be saved?
- How can I subscribe or unsubscribe to the newsletter?
- Do I get my correct price?
- My price and/or discount are not correct, what should I do?
- Can I deviate from the minimum order quantities?
- Can I order by telephone or via fax?
- Will I receive an invoice?
- May I use pictures and technical information of articles on the website for professional use?
- Can I still change my online order?
- I have my order in an Excel file, how can I order it easily?
- What are “your favourites”?
- Can I download the catalogue via the website?
- Can I easily find my product via the barcode?
- Can I export my favourites to Excel or a file?
- Do I get a confirmation of my placed order?